Multilingual communication strategies in the workplace: an ethnographic study of practices and ideologies in logistics - PhDData

Access database of worldwide thesis




Multilingual communication strategies in the workplace: an ethnographic study of practices and ideologies in logistics

The thesis was published by Dijkstra, Bianca, in January 2023, Rijksuniversiteit Groningen.

Abstract:

International truckers transport goods all over Europe. But how do you get the job done when your interlocutor speaks in a different language than you? My doctoral research shows how Polish international truckers and Dutch warehouse workers manage multilingualism in their work environment and which language ideologies play a role in that. They need to arrange the practical details of a transport while under time pressure, and often without having a language in common. Furthermore, often these logistics professionals cannot fall back on an existing working relationship or shared knowledge. However, if they work together, they can get the job done. Through observation and interviews at 3 companies in the Northern Netherlands I learned that these professionals rely on routines for standard interactions, and will get more creative when they handle unexpected events. Gestures are just as important as speech, and become increasingly important in more challenging situations, together with strategies like using objects, writing, drawing, using translating apps, or asking for help from an interpreter. Furthermore, the participants in this study did not all hold the same beliefs about languages in the workplace. Some participants believed that the ideal solution would be for everybody in the sector to speak English. Unfortunately, this option is not always available, as not every logistics professional is fluent in English. Therefore, some participants learned just enough words and phrases in several different languages so they could manage standard situations in a range of different countries. Nonetheless, the participants’ linguistic repertoires were usually sufficient, especially when paired with gestures and body language.



Read the last PhD tips